Returns & Cancellations
RETURNS: There are no returns or refunds. In the event that a client is not satisfied with their arrangement. We can apply the amount paid less the delivery fee and taxes to a replacement arrangement of equal or lesser value.
CANCELLATIONS & SUBSTITUTIONS: Cancellations made prior to the final consultation will receive a refund on monies paid, minus the non-refundable deposit. Cancellations made less than 90 days prior to the wedding will not receive a refund. This also includes individual items ordered after the contract has been signed. I agree that Holy Oak Floral Designs reserves the right to make substitutions in the event: (1) the flowers received are not of the quality suitable for my event, and (2) unavailable due to floral market influences. In this event, we will work on your behalf to maintain the integrity of the proposed color scheme, and flowers of an equivalent value will be used. You will be notified of any adjustments.
DELIVERY & SET UP FEES: A $15 Delivery Fee will apply to all areas within 10 miles of 77056. Deliveries outside our area will require the $25 Delivery Charge, plus an additional $1.00 per mile after 10 miles. Customers may opt to pick up finished flowers instead of having them delivered. If flowers require to be set up, a Set Up Fee will be determined separately
SHIPPING: If located outside our delivery area, we will ship the package/s via UPS or USPS, unless otherwise requested. Prices do not include shipping charges, these will be determined separately. We are not responsible for how the shippers handle the merchandise through transit. Any external box damage or loss should be reported to the shipping company at the time of delivery. If there is damage or loss during transit, it is your responsibility to file a claim with the shipping company. Once the order has been shipped, we are not held responsible for lost, delayed, or damaged shipments.